Shipping and Delivery Policy

Last updated: January 15, 2025

Instant Digital Delivery

Capsona is a digital software product delivered electronically. There is no physical shipping involved. You'll receive instant access to download the software immediately after purchase.

1. Digital Product Delivery

Immediate Access

Upon successful payment, you will immediately receive access to:

  • Direct download link via email
  • Access to your account dashboard
  • License key or activation code
  • Installation instructions and documentation

Global Availability

Capsona is available worldwide. Digital delivery means:

  • No geographical restrictions
  • No shipping fees or customs charges
  • Instant access regardless of location
  • Available 24/7 for download

2. How to Access Your Download

After completing your purchase, you can access Capsona through:

Method 1: Email

  1. Check your email inbox for our confirmation message
  2. Click the "Download Now" button in the email
  3. You'll be directed to your download page
  4. Choose your platform (macOS or Windows)
  5. Download and install the application

Method 2: Account Dashboard

  1. Log in to your Capsona account
  2. Navigate to "My Downloads" or "My Products"
  3. Select Capsona from your product list
  4. Download the latest version for your platform

3. System Requirements

Before downloading, please ensure your system meets the minimum requirements:

macOS

  • macOS 11 (Big Sur) or later
  • Apple Silicon (M1/M2/M3) or Intel processor
  • 4GB RAM minimum (8GB recommended)
  • 500MB free disk space

Windows

  • Windows 10 (64-bit) or later
  • Intel Core i5 or equivalent processor
  • 4GB RAM minimum (8GB recommended)
  • 500MB free disk space

4. Download Issues

If you experience any issues accessing your download:

Common Solutions

  • Email not received: Check your spam/junk folder
  • Download link expired: Log in to your account to generate a new link
  • Slow download: Try using a different browser or internet connection
  • Installation problems: Refer to our installation guide or contact support

If problems persist, contact our support team and we'll assist you immediately.

5. Re-downloads and Updates

Unlimited Re-downloads

You can re-download Capsona at any time from your account dashboard. Your license allows for unlimited downloads on devices you own.

Automatic Updates

Capsona includes an automatic update feature that will:

  • Notify you when new versions are available
  • Download and install updates in the background
  • Keep your software secure and up-to-date
  • Ensure you always have the latest features

6. License Activation

After downloading and installing Capsona:

  1. Open the application
  2. Enter your license key (sent via email)
  3. Activate your copy of Capsona
  4. Start using all premium features immediately

Your license can be activated on multiple devices depending on your plan (typically 2-5 devices).

7. No Physical Shipping

Important: Capsona is a digital product only. We do not ship physical media (CDs, USB drives, etc.). This allows us to:

  • Provide instant access to your purchase
  • Eliminate shipping costs and delays
  • Ensure you always have the latest version
  • Reduce environmental impact

8. Contact Support

If you have any questions about downloading or accessing Capsona, please contact our support team.

Email: support@capsona.com
Response time: Within 24 hours on business days
Live chat: Available during business hours (9am-5pm EST)