Cancellation and Refund Policy

To request a refund, please follow these steps:

1. Contact our support team with your order details
2. Include your order number and email address used for purchase
3. Provide a brief reason for your refund request (optional but helpful)
4. Our team will process your request within 2-3 business days

Refunds will be issued to your original payment method within 5-10 business days after approval.

How to Cancel

You can cancel your subscription at any time through:

• Your account settings in the Capsona application
• Contacting our support team via email or contact form
• Your payment provider's subscription management page

What Happens After Cancellation

• You retain access until the end of your current billing period
• No further charges will be made after the current period ends
• Your data remains accessible for 90 days after cancellation
• You can reactivate your subscription at any time

The following items are not eligible for refunds:

• Purchases made more than 30 days ago
• Promotional or discounted licenses (unless otherwise stated)
• Gift card or credit purchases
• Third-party integrations or add-ons (subject to their own policies)

Once your refund is approved, the processing time varies by payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• Other Payment Methods: Up to 14 business days

Please note that the actual time may vary depending on your bank or payment provider's processing times.

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration beyond our standard policy, please contact our support team. We'll review your case individually and do our best to find a fair solution.